Privacy Policy
This Privacy Policy explains how Fine Stitch processes personal data when you use our website, contact us, request a quotation, or engage us for tailoring, alteration, remodelling, or upcycling services.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
How We Use Data
We use personal data to respond to enquiries, assess garments and materials, prepare quotations, manage bookings, communicate about design approval and progress, complete alterations or remodelling work, arrange collection, process payments, maintain business records, secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems and improve site performance.
Service Providers
We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations. We do not sell personal data.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns. We may also share information where necessary to establish, exercise, or defend legal claims.
Personal Data We Collect
We may process identification and contact details, project information about garments or materials you submit, communication records, booking details, payment-related information, and technical data such as device and usage information. Where relevant, we also process notes from consultations, fitting observations, and information needed to prepare a quote or complete an alteration or remodelling request.
How We Collect Data
We receive data from project enquiries, contact form submissions, phone or email communications, workshop visits, fitting appointments, and collection arrangements. We may also generate internal records from assessments, quotations, approvals, and service progress notes, and we may receive payment confirmations from the chosen payment method.
Types of Cookies
Essential cookies support basic site functions such as page navigation and form submission. Preference cookies remember choices you make on the site. If used, analytics cookies help us understand how the site is used so we can review performance and improve content. Cookies may be session-based or persistent depending on their purpose.
Cookie Controls
You may block or delete cookies through your browser settings, although some site functions may not work properly if essential cookies are disabled. Where the website provides a cookie notice or preference tool, you can use it to adjust non-essential cookies. Browser controls do not usually remove cookies already stored on your device.
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability where those rights apply. We may need to retain some information to comply with legal obligations, complete a service, or defend against claims.
To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where needed to protect confidentiality and prevent unauthorised disclosure. If a request cannot be fully satisfied, we will explain the reason to the extent permitted by law.
We keep personal data only for as long as needed to manage enquiries, quotations, service delivery, payment records, and dispute handling. After that, data is deleted, anonymised, or archived where retention is required by law or needed for legitimate business records. Some operational notes may be kept for continuity on repeat projects, but not longer than necessary.
The updated version will apply from the date it is published on the website unless a different effective date is stated. If a change materially affects how we process personal data, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.
GDPR Overview
Fine Stitch acts as a controller for personal data processed through this website and related service communications. We rely on lawful bases such as consent, contract performance, legal obligation, and legitimate interests, depending on the context. Processing is limited to what is necessary for enquiries, quotations, workshop administration, service delivery, and related recordkeeping.
GDPR Rights
Where GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, subject to legal limits and the nature of the processing. If processing is based on consent, you may withdraw consent at any time for future processing. You also have the right to lodge a complaint with the competent supervisory authority.